The situation we’re in today with the pandemic is going to pass. Williams: It is a stressful time for operations and operational leaders. Before you know it, you have a group of leaders who are energized and engaged. That means recruiting the best talent and allowing people to be heard, developed and coached. I have my hands on the wheel, but you can’t be in every meeting, so I see my role as creating an environment for 3,000 associates to be successful. But underneath that, I spend a lot of my time on talent, leadership development and organizational development. I run operations, and that includes the beast, the supply chain. Williams: I don’t view myself as a CSCO, since we don’t use that title. SCMR: How do you define your role as a supply chain leader? During our conversation, we talked about his role as a senior leader, and the challenges of operating a supply chain during a period of severe disruption. Distribution takes place in the U.S., Mexico and Europe, especially in the Netherlands. As an add on, Williams is also responsible for corporate quality, including hardware and software, the IT organization, which includes architecture, security and trust, and the service supply chain.įrom an operational standpoint, Zebra’s supply chain includes about 3,000 associates, including the repair facilities, with contract and company-operated manufacturing and distribution locations in China, Vietnam, Malaysia, Taiwan and Mexico. It’s the SCOR model of plan, source, make and deliver.
His portfolio is expansive, and “starts with new production introduction, including engineering and the launch of new products into the market and includes procurement and then everything up to delivery to a customer,” he says. Williams has spent 30 years in supply chain management, including nearly 17 years at Cisco before joining Zebra a little over three years ago.
Think chief supply chain officer, although the company does not use that term. Last month, I had a chance to follow up with Steve Williams, who oversees Zebra’s global operations and services. A few months ago, I had an opportunity to interview Tom Bianculli, Zebra Technologies chief technology officer about how recent acquisitions like Fetch Robotics fit in with the product portfolio of a company best-known as a provider of automatic data capture technologies, like barcode scanners and printers.
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